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COVID 19: A plan to help keep our clients healthy.

Due to the recent concerns with COVID-19, it is our top priority to ensure the safety of our clients, patients and team members.

At this time, Heritage Hills Veterinary Clinic is OPEN for normal business hours. There are many policies we have kept and put in place to help ensure that we limit the transmission of sicknesses but still provide the best care possible for you and your pet.

Please DO NOT visit the clinic if you have:

-Cough, fever, shortness of breath, runny nose or sore throat.
-Travelled outside of Canada within the last 14 days.
-Been exposed to some who is or may be infected with the COVID-19 virus, or showing signs of illness.

Our Promise to You:

– Heritage Hills Veterinary Clinic will be performing low contact appointments. Our clinic staff will be more than happy to retrieve your pet from your car, or provide fast drop-off services. Pets will be examined and reports can be communicated to you by phone call or email.

Please inform us when you have arrived for your appointment, and we will direct you further. 780-417-4770

-We are only offering curbside pickup for food and medication purchases. Please phone us ahead to prepay for your order, and call us when you arrive to pick it up. We will bring it to you curbside.

-In addition to our current hygiene and disinfection policies, we will be enforcing further measures to help prevent the spread of illness.

-If you are ill and your pet needs assistance, please call us. We will do our best to help you and your pet receive necessary care.

We strive to ensure safety for you and the pets that you care for. Please consider the seriousness of this situation and employ thorough personal and community hygiene. If you are feeling sick or ill, please stay home and focus on feeling better. We encourage you to frequently wash your hands, and practice social distancing techniques. We will also be following this advice in order to continue providing you with the safest and best care possible.

If you have any questions, or would like to discuss these updates, please feel free to phone us at 780-417-4770.

Thank you,
-Heritage Hills Veterinary Clinic